Bioinformatics Solutions Engineer (Sales-Focused)
About the Role
Pluto Bio is a pioneering, mission-driven SaaS company revolutionizing biological data interpretation in translational discovery. Our multi-omics platform empowers researchers to accelerate breakthroughs in life sciences by transforming complex data into actionable insights. We pride ourselves on our collaborative culture, technical innovation, and commitment to making a tangible impact on scientific research. At Pluto, we operate at the intersection of: * Software engineering * Biology and bioinformatics * Beautiful, user-centered product design We believe in building tools that scientists love using—and we’re looking for a charismatic, technically-savvy teammate who’s just as excited about helping researchers succeed as we are.
At Pluto, we take pride in our technical innovation and outstanding execution at the intersection of:
- Software engineering
- Biology and bioinformatics
- User-centered experience and approach
At our core, Pluto is mission-focused and committed to crafting intuitive experiences from the very first day a client onboards, into long-lasting partnerships that deliver increasing value to a client each year.
Overview
As a Bioinformatics Solutions Engineer, you'll be the technical ambassador for Pluto Bio. You'll work directly with prospective and current customers to help them understand, evaluate, and adopt our platform—while building authentic, trusted relationships along the way. You’ll partner closely with sales, product, and customer success teams to make sure our users feel supported from the first demo to long after they’re onboarded.
A demonstrable working proficiency in biology or bioinformatics is required for this role, as you will be engaging deeply with researchers and scientific teams, each tackling unique problems in drug discovery. Pluto’s primary end users are scientists, typically with limited or no coding experience, so you must excel at being able to communicate biological data analysis to a biologist audience. If interacting with clients’ technical / bioinformatics / data science teams, you need to be able to articulate the high-level scientific goals and effectively pair with an SME at Pluto to manage and meet any requirements for integrating with client’s workflows. This is an ideal role for someone who enjoys translating complex technical ideas into real-world solutions, has a deep appreciation for scientific research, and genuinely loves connecting with people—especially other scientists.
As an early-stage startup, we believe the most important part of our company is our people. Every new team member helps shape our culture, and in this role, you'll have a direct hand in defining the standards we hold ourselves to—inside the company and with every customer we work with.
Compensation range
$90,000 - $130,000
Responsibilities
- Prepare and deliver tailored presentations and live demos of Pluto Bio’s platform and its bioinformatics capabilities.
- Collaborate with prospective customers to understand their scientific goals and technical challenges, crafting customized solutions.
- Design and lead proof-of-concept projects to demonstrate how Pluto can integrate into customers’ research workflows.
- Lead hands-on onboarding sessions, including training, technical setup, and support—ensuring customers hit the ground running.
- Act as a primary technical point of contact, troubleshooting complex issues and guiding customers to successful outcomes.
- Collect and share detailed customer feedback with internal teams to help drive continuous product improvement.
- Build strong relationships with key stakeholders in life sciences research, becoming a trusted advisor and go-to technical resource.
- Partner cross-functionally with Sales, Marketing, and Product to align on messaging, positioning, and roadmap priorities.
- Represent Pluto at conferences, webinars, and industry events, effectively engaging with scientific audiences.
- Create and maintain internal documentation, technical guides, onboarding resources, and customer-facing materials.
- Stay up-to-date on trends in bioinformatics, software, and life sciences to inform product strategy and client advising.
Requirements
- Bachelor’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field. (Master’s preferred.)
- 2+ years of technical customer-facing experience (pre-sales, solutions engineering, or scientific support) in life sciences or biotech.
- Experience with bioinformatics workflows, data analysis, APIs, and cloud environments (AWS, GCP, etc.).
- Excellent communication and presentation skills—you’re comfortable breaking down complex ideas for different audiences.
- A curious, personable, and enthusiastic approach to working with customers—especially researchers.
- Strong technical problem-solving ability and a collaborative mindset.
Preferred Qualifications
- Familiarity with modern software stacks and SaaS platforms in life sciences.
- Knowledge of common bioinformatics tools (e.g., Nextflow, Docker, Linux) and programming languages like Python or R.
- Prior experience delivering technical onboarding, workshops, or scientific training sessions.
- Comfortable working in a fast-paced, early-stage startup with evolving processes.
Benefits
- Opportunity to learn from, and work directly with, a high-growth, experienced start-up executive team with multiple successful prior acquisitions
- Hybrid in-office (Taxi Campus in RiNo, Denver) and work from home
- Remote applicants considered, especially if in a bioscience hub (e.g. Boston, Bay Area)
- Free access to the full gym at Taxi
- Laptop computer for work
- Flexible, generous paid time off
- Opportunities for career growth and development
- Medical/dental/vision insurance - 100% covered by Pluto for employees, and 50% covered for dependents
- 401k retirement plan
- Monthly company events and happy hours
- Exposure to world-class life sciences research organizations (Harvard, MD Anderson), top 20 pharma companies, and more
Apply for this Position
Ready to join our team? Submit your application through the link below.
Apply NowPlease include your resume and cover letter in your email to hiring@pluto.bio.